FAQ
Questions, answered plainly.
What does a transaction coordinator do?
A transaction coordinator manages the administrative side of a real estate transaction: deadlines, documents, scheduling, and communication between the parties, so the agent can focus on the client. All work is performed under the direction of the licensed agent or broker.
Are you a brokerage? Do you negotiate or give advice?
No. We are not a brokerage and do not negotiate, write offers, show property, give legal or financial advice, or handle client funds. Those remain with you and your broker.
When should I open a file?
As soon as your contract is executed. For listings, as soon as the listing agreement is signed. The earlier we start, the more deadlines we can protect. Send a message through the Contact page and we will send you our intake form.
What do you need from me to get started?
Just reach out. We send our intake form, and once we have it along with your executed contract, your file is opened within one business day.
What happens if the deal falls through?
How a fall-through is handled is set out plainly in your written coordination agreement before your first file, so there are no surprises.
Which platforms do you work in?
Every file runs through ENB’s own coordination system and software, and completed files are submitted to your brokerage’s compliance platform. Tell us what your brokerage uses when we talk.
Will my clients know you exist?
We are introduced as part of your team, and any message to your client is sent at your direction. You remain your client’s agent and main point of contact.
Do you work with teams and brokerages?
Yes. Teams and boutique brokerages can engage a dedicated coordinator on a monthly or volume basis under a written agreement.
Do you work with agents in my area?
Yes. ENB serves agents, teams, and brokerages across Virginia.
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