The Standard
What we commit to, in writing.
Most coordination firms promise to be responsive. We publish exactly what that means.
Service commitments
Six commitments on every file.
- File opened
- Within one business day of receiving the executed contract.
- Response time
- Same business day for every message received before 3 p.m. Eastern time.
- Deadline reminders
- Sent to you at least 48 hours before every contractual deadline.
- Status report
- A written summary of every open file, delivered every week.
- Your coordinator
- One named coordinator per file, from opening to close. Never a rotating pool.
- Closed file
- Submitted complete to your compliance platform within two business days of closing.
Principles
01
A written timeline for every file
Every date, document, and follow-up lives on a written timeline that you can see at any time.
02
You hear it from us first
If something is late, missing, or at risk, you are told before it becomes a problem, with what is needed to resolve it.
03
Your client sees your brand
Every message to your client is sent at your direction and matches your standards. You stay the face of the transaction.
Begin with a conversation
Hold us to it.
A one-hour call is the simplest way to see whether we are the right fit for your business.